ESFC Club Charter

CUSTOMERS & SUPPORTERS' CHARTER
East Stirlingshire Football Club is a foundation document that outlines the purpose, structure and guidelines for the Club's operation.

SUPPORTERS LIAISON OFFICER (SLO)The Supporters Trust has a representative on the East Stirlingshire FC Board who acts as the club’s 
Supporters Liaison Officer. Currently, the position is held by Trust Member, Ian Fleming, who can be contacted directly at East 
Stirlingshire FC home games, by calling 07504 399409, or by email at eaststirlingshire@slfl.co.uk.


ACCESSIBILITY
• Season tickets are offered to Concessions at a reduced rate.
• To encourage families to attend games, the club offers reduced rates to under-14s.
• Free admission is granted to under-14s through the purchase of a season ticket.
• For all-ticket games, tickets are offered to season ticket holders first before general sale.
• No seating is offered with a restricted view.
• 12 disabled seats are located at the front of the stand, including a seat for a carer.
• If a game is abandoned before kick-off or before half-time, free tickets will be issued to 
supporters.

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AWAY SUPPORT
• The Club does not charge higher admission prices for away supporters.
• The Club abides by SPFL, SFA, and SLFL rules regarding ticket allocation to visiting clubs.

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COMMUNITY ACTIVITY
• The Shire in the Community programme is active locally, providing football classes for boys and 
girls.
• The Club maintains close links with local schools, offering after-school football classes.
• We partner with ES Galaxy to provide a pathway to senior football, supporting player development 
and progression.


MERCHANDISE
• Sale dates for replica shirts are communicated via the club website.
• Refunds on merchandise are offered in accordance with legal obligations.

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CUSTOMER SERVICE
East Stirlingshire Football Club will:
• Strive to provide value for money in all areas of its business.

• Seek to achieve the highest level of service.
• Treat all customers with respect and courtesy.
• Ensure all messages on its automatic telephone answering machine are current.
• Respond promptly to any customer contact.
• Deal promptly and professionally with any complaints.
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Andy Williamson
ESFC Director
11.October 2025

Core principles

Our charter is built upon several key principles:

  • Respect: We foster a culture of respect for all players, staff, fans, and opponents.
  • Integrity: We uphold the highest standards of honesty and ethical conduct in all our activities.
  • Excellence: We strive for excellence in every aspect of the club, from player development to community engagement.
  • Community: We are committed to being a positive force in our local community, supporting initiatives and fostering a sense of belonging.

For our fans

This charter is primarily for our fans, who are the heart and soul of East Stirlingshire Football Club. We know that you care deeply about the integrity of the club, the sportsmanship displayed on the pitch, and our commitment to the local community. This charter ensures that we are accountable to you, our loyal supporters.

Putting it into practice

Our commitment to community is exemplified by our annual youth football camp. This initiative provides free coaching and mentorship to local children, promoting not only football skills but also teamwork, discipline, and respect. It's just one example of how we live our charter's values every day.